How fast can my parcel be delivered?
Orders placed before 12 noon will be dispatched the same working day. Orders placed after 12 noon or on Sundays or Bank Holidays will be dispatched the next working day. Please contact us via phone for urgent requests and we will do all we can to help. Please see our delivery page for further information.
Do you offer gift wrapping?
All Lollypop purchases are presented beautifully both in our lovely shop or online. We will enclose in your package all appropriate tissue/gift boxes depending on the product and designer. This is usually outlined in the individual product description.
What is your returns policy?
If you have had a change of heart and would like to return a purchase, please keep all documentation and packaging and contact us immediately by sending an email to hello@shoplollypop.co.uk.
Online purchases will be accepted for a full refund when returned in their original condition within 28 days of delivery and accompanied by the original sales invoice. We do not offer an exchange service.
Goods must be returned unused, with all labels and tags left attached in their original unopened box. All packaging must be pristine, unmarked and undamaged and in a saleable condition. Goods will not be accepted if they are returned in any other condition. We are also unable to accept unwanted returns on earrings due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.
We will process a refund onto the original payment method used to pay for the goods within 14 days of receiving the goods in an acceptable condition as described above.
Please return your order, with the original delivery note, to the following address:
Lollypop, 15 Holcombe Precinct, Longsight Road, Holcombe Brook, Bury, BL0 9SH
Please note that Lollypop cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked service to return your items and retain the tracking numbers for reference.
Do you ship internationally?
Sorry not at the moment.
What about Christmas delivery?
Please see the following order deadlines for pre-Christmas deliveries:
UK delivery - Thursday 20th December 12 noon
Please also be aware that during the Christmas holiday period (21st December to 2nd Janaury) delivery times will not apply and deliveries may take a little longer.
